Privacy Policy

Effective Date: 04/01/2025

Welcome to Sole Nutrition. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website solenutritionsb.com, use our telehealth services, or receive in-person counseling.

1. Who We Are

Sole Nutrition is a sole proprietorship operated by Gina Moore, a Registered Dietitian Nutritionist (RDN) based in Santa Barbara, California. We provide nutrition counseling via telehealth and in-person sessions and offer services through our website.

2. Information We Collect

We collect personal information to provide you with high-quality nutrition services and ensure a smooth experience. The types of information we collect include:

a. Information You Provide Directly

Name
Contact Information (email, phone number, address)
Health History and Medical Information (as necessary for nutrition counseling)
Payment Information (processed via secure third-party services)
Any other information you choose to provide

b. Automatically Collected Information (Website Use)

IP Address
Browser Type
Pages Visited
Date and Time of Visit
Cookies and similar technologies (see “Cookies” section below)

3. How We Use Your Information

We use your information to:

Provide nutrition counseling and related services
Manage appointments (telehealth and in-person)
Respond to inquiries and communicate with you
Maintain records as required by law (HIPAA compliance)
Process payments securely
Improve our website and services

4. How We Share Your Information

We do not sell or rent your personal information. We may share information only as needed in the following circumstances:

With third-party service providers who help run our business (including Healthie, our HIPAA-compliant electronic medical records (EMR) platform, telehealth software, and payment processors)
As required by law or regulation
To protect our rights and comply with legal obligations
With your explicit consent

5. Telehealth and In-Home Sessions Privacy

We follow HIPAA guidelines to protect your health information. Telehealth sessions are conducted through Healthie, a secure, HIPAA-compliant platform. During in-person visits, we ensure confidentiality and respect your privacy in your home.

6. Data Security

We implement industry-standard security measures to protect your information. While no system is completely secure, we take reasonable precautions to safeguard your data, including the use of encrypted communication through Healthie.

7. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help improve site functionality. You can control cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.

9. Your Rights and Choices

Depending on your location, you may have rights to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Withdraw consent at any time (for non-essential uses)

To exercise these rights, contact us at gina@solenutritionsb.com.

10. Children's Privacy

We provide services to clients under the age of 18 with the consent of a parent or legal guardian. We do not knowingly collect personal information from minors without the appropriate consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us so we can address the issue.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Sole Nutrition

Gina Moore, RDN
Email: gina@solenutritionsb.com
Phone: 805-448-2310
Location: Santa Barbara, CA